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To place an order you can search and add the product(s) to your cart. You can shop as a guest but we recommend creating an account and logging in before you make your selections.

You can search for the items you would like to order by using the search bar at the top left hand side of the page. Or you can click the Products tab to browse different categories. Click on a product to see more details. To add the product to your cart, click on the orange button that says “Buy Now.”

After you add something to your cart you can keep shopping or check out. A check mark will appear in your "Buy Now" button indicating you have added it to your cart and the words "View Cart" will appear on the page next to the button. You also have an option to checkout by clicking the cart in the upper right corner of your screen. Please note, you can adjust your quantity or remove an item once you are on the checkout page.

On the checkout page, add or select your shipping address. If you have logged in using your account, this information will already be populated for your review. Before you place your order, review the items in your cart. Occasionally, we offer promotional codes. If you have a valid coupon code, you can enter it on the checkout page in the Coupons box. When you’re ready, click the orange button that says “Place Order.” We’ll send you an email confirming your order.

Your payment method will be charged automatically on the date the order is shipped. As soon as you place your order, you may see a pending charge for the total amount of the order. The pending charge will disappear 24 to 48 hours after your order ships. There's no need to call or update anything online

We charge your payment method as your items ship. If your items have shipped in more than one box, you may see multiple charges on your payment method. You may also see a pending charge which will disappear once your purchase has shipped and your final charge will be posted.

Once you are ready to checkout, you can enter your payment method. Payment methods are not stored in your account.

We accept Visa, Mastercard, American Express and Discover.

If you’re having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the CVV, a 3-digit code found on the back of your card.

You will need your name, shipping address, form of payment and email address and then place your order.

Occasionally, we will offer a coupon code. It can be applied in the shopping cart at checkout. Enter the code in the Coupon box.

We do not accept coupons from retailers. We will only honor coupons that have been issued by our company.

We do not offer any senior citizen or military discounts.

We stand behind our products and quality controls. If for any reason you are not satisfied with a ZYMOX® or Oratene® product you purchased from Pet King Brands or one of our Authorized Sellers (“Brand Partners”) which includes retailers/etailers, please visit our Satisfaction Guarantee Page

If you have received an incorrect item or defective product, please visit this page: https://zymox.com/products/satisfaction-guarantee/

To return an order, please visit this page: https://zymox.com/products/satisfaction-guarantee/

To cancel an order, please contact [email protected]

To request a refund, a claim form can be found on this page: https://zymox.com/products/satisfaction-guarantee/
If you cannot complete the form online, please print off the form, scan it and send it along with a copy of the receipt/proof of purchase to [email protected]

Customers who have registered to have an account and made a purchase can provide a review of the product. To leave a review, log into your account and then locate the product you have purchased. You can only leave a review for a verified purchase. Once you have located the product on the website, click on the product to expand the details. Scroll to Reviews and then select Reviews. If you are eligible to submit a review, the review field will be present and you will be able to submit your feedback.

Customers who have registered to have an account and have made a verifiable purchase can submit a review.

Please contact customer service to share your feedback if you have obtained a ZYMOX or Oratene product somewhere other than zymox.com

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Free shipping is offered for orders over $49.00 to destinations in the United States, excluding Hawaii and Alaska. Orders for Hawaii and Alaska that are over $49.00 are charged $9.95. Shipping Rates will be calculated at checkout from the most current rates available out of our shipping center in Illinois. If your order is less than $49.00 the rate is $4.95 for lower 48 and $14.95 for Hawaii and Alaska.

All shipments are UPS Ground.

We do not require signatures for shipments. However if you have requested any orders delivered by UPS requires your signature then you'll be notified by UPS that the order will be delivered by a certain date and if your signature is required.

We are not able to ship the P.O. Boxes or AP0/FPO addresses.

We do not ship outside of the United States.

Pet King Brands is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at [email protected] immediately to resolve the issue. Please save all packaging materials and damaged goods before filing a claim.

Pet King Brands is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at [email protected] immediately to resolve the issue. Please save all packaging materials and damaged goods before filing a claim.

To create an account, locate Account in the task bar at the top of our webpage, and follow the instructions.

If you have forgotten your password you can select the "Lost your password" on the login screen.

To change your password simply login to your account and then locate Account Details. You will have an option to enter your current password and create a new password.

You may check out as a guest. However, registering will enable you to have access to your Account Dashboard. The Account Dashboard allows you to view previous orders, manage shipping and billing addresses as well as to edit your password and account details.

We will make every attempt to process your order within 2-3 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Most orders will receive a confirmation email. First, be sure to check your Spam folder. If you have registered to have an account and have logged in to make your purchase, you will be able to veiw your orders by logging in and selecting Orders.

Customer service is available Monday - Friday 8:30 to 4:30 PM (CST).

There are three ways to contact customer service: via phone, email or our Contact form. Phone: 888-752-5487(toll free) 630-241-3905 email: [email protected]
Contact Form: Can be found at the top of website in the utility bar.

You may direct questions about the products to customer service and we will be able to answer.

Please visit: to view our policy and how we can help

To view our privacy policy, please visit: https://zymox.com/privacy-policy/